Frequently asked questions
1. What makes Crooks and Candy different from other streetwear brands?
Crooks and Candy creates limited-edition collections designed for individuals who value distinctive style and uncompromising quality. Each piece is crafted in small runs using premium materials, ensuring you own something truly unique.
2. Do you restock sold-out items?
Because our collections are produced in limited quantities, most styles are not restocked once they sell out. We recommend signing up for our newsletter or following us on social media to be the first to know about new releases and restocks.
3. How do I find my size?
Each product page includes a detailed size guide to help you choose the right fit. If you’re unsure, feel free to reach out to our support team at customerservice@crooksandcandy.com for personalized sizing advice.
4. Where do you ship?
We ship worldwide. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
5. How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times depend on your shipping method and destination. You’ll receive a tracking link by email once your order has been dispatched.
6. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us as soon as possible. Once your order has shipped, we’re unable to modify it.
7. Do you accept returns or exchanges?
Yes. We accept returns on unworn, unwashed items within 14 days of delivery. For full details on eligibility and how to start a return, please see our Returns Policy [link to policy].
8. How does pre-order work?
Pre-order lets you reserve exclusive styles before they officially release. Estimated shipping dates are listed on the product page. We’ll keep you updated on your order status and ship your item as soon as it’s available.
9. Are your products unisex?
Many of our styles are designed to be unisex with a modern fit that works across genders. Please refer to product descriptions and size guides for specific details.
10. How can I stay updated on new drops and special offers?
Sign up for our email newsletter and follow us on Instagram and TikTok for early access to new collections, exclusive promotions, and behind-the-scenes content.